General Terms and Conditions

General Terms and Conditions of PCO Products GmbH

§1 Validity towards entrepreneurs and definitions of terms
(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text
(1) The following provisions on the conclusion of a contract apply to orders placed via our online store https://pcogrill.com.
(2) In the event of the conclusion of a contract, the contract is concluded with

(3) The presentation of the goods in our Internet store does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) Upon receipt of an order in our online store, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the order procedure provided for in our online store.

The order is placed in the following steps:
1) Select the desired goods
2) Confirm by clicking on the “Order” button
3) Check the details in the shopping cart
4) Click on the “Checkout” button
5) Log in to the online store after registering and entering the login details (email address and password).
6) Check or correct the data entered again.
7) Binding submission of the order by clicking on the button “order for a fee” or “buy”

Before submitting the binding order, the consumer can return to the website on which the customer’s details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the “Back” button contained in the Internet browser used by him after checking his details. We confirm receipt of the order immediately by means of an automatically generated e-mail (“order confirmation”). With this we accept your offer.

(5) Storage of the contract text for orders via our Internet store: We store the contract text and send you the order data and our General Terms and Conditions by e-mail. You can also view the GTC at any time at http://shop.pcogrill.com/agb. You can view your past orders in our customer area under My account –> My orders.

§3 Prices, shipping costs, payment, due date
(1) The prices quoted include statutory VAT and other price components. Any shipping costs will be added.
(2) The consumer has the option of payment in advance, PayPal, credit card (Visa, Mastercard, American Express).
(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

§4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery takes place within 5 working days at the latest. In the case of payment in advance, the period for delivery begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline shall end on the next working day.
(2) The risk of accidental loss and accidental deterioration of the item sold shall not pass to the buyer until the item is handed over to the buyer, even in the case of sale by dispatch.

§5 Retention of title
We retain title to the goods until the purchase price has been paid in full.

§6 Statutory right of withdrawal of the customer as a consumer:
Consumers are legally entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal under the law, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail).

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

Revocation at PCO Products GmbH
At PCO we make the revocation or return of goods somewhat easier than the statutory provisions. You can find more details under “Cancellation policy”.

Status of the GTC March 2024