Cancellation policy

Every buyer has the right to return the goods to PCO within 14 days without giving reasons and thus withdraw from the purchase. At PCO, it is sufficient to return the goods to PCO with the return delivery bill in their original packaging. You will then receive a credit note and we will refund the purchase price paid.

In accordance with EU law, you bear the direct costs of returning the goods. If you return the goods via GLS with the return delivery bill, PCO will bear the costs of the return shipment.

The goods must be returned in their original packaging. The right of withdrawal expires if the original packaging is no longer present or the goods are already used or damaged.

Under EU law, you have the following basic rights.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

According to EU law, consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform the seller by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
PCO, it is sufficient for you to return the goods to PCO within 14 days with the return delivery bill by GLS. A written pre-declaration is then not
necessary.

Consequences of revocation

If consumers withdraw from this contract, the seller shall reimburse to you all payments received from the consumer, including the costs of delivery charged (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. In accordance with EU law, you bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.